FAQ

ORDERING & SHIPPING

What are your shipping rates?

For delivery via same-day pick up couriers (Grab/Lalamove/Mr. Speedy), this should be booked & shouldered by the buyer. Once your order is ready, we will send you the pick up details via Instagram DM. We are located in Sun Valley, Paranaque City. 

[Home Decor] Our shipping rates vary depending on the volumetric weight or size of the product. For large items, we only ship within Metro Manila via same-day pick up couriers (Grab/Lalamove/Transportify). If you'd like to purchase with a delivery address outside Metro Manila, kindly send us a message on Instagram and we will proceed with a manual transaction.

[Accessories] Since our products are made-to-order, we follow a strict production lead time of 4-7 days. We can accept rush orders and have your order ready in two days. We will charge a minimal rush fee. Kindly send us a dm on Instagram before placing your order.

[Home Decor] For items in stock, we ship within 3-5 working days upon order confirmation. Items for pre-order have a lead time of 2 to 8 weeks depending on the availability of the material and scope of work. Kindly send us a dm on Instagram for same day deliveries. 

Once your order has been shipped and successfully picked up by the third-party courier, we will not be liable for any delays or loses. Buyer should bear the responsibility of following up with the courier and contact them for any other concerns.

We accept:

- Credit or Debit Cards via PayMongo

- Bank Transfer via BPI or BDO

- GCash 

Once payment has been finalized, please send us a copy of the proof of payment via email at hello.larosaph@gmail.com with subject Order No - Name. If you paid through PayMongo, no need to send proof of payment. 

CUSTOMIZED ORDERS

[Accessories] Looking for something specific? Or want to modify any of our exiting designs? Kindly send us a message on Instagram so we can chat and finalize your order there.  🙂

[Home Decor] We love hearing about your creative ideas! If you have pieces you'd like to come to life, you may send us a message on Instagram and we'll work it through together. We customize (almost) anything rattan, buri, marble, and personalized Inabel products!

RETURNS & EXCHANGES

Due to the nature of our products, we strictly do not accept returns, exchanges, or refunds. Before your order is shipped, we make sure to double check the quality of the product itself. If in any case you experience any issues with your order, please send us a message on Instagram.

We can also accept repairs. Please send us an e-mail or Instagram DM. Shipping costs will be shouldered by the customer.